{"id":31,"date":"2020-09-02T09:59:27","date_gmt":"2020-09-02T13:59:27","guid":{"rendered":"http:\/\/software.sil.org\/primerprep\/?page_id=31"},"modified":"2025-10-02T12:55:20","modified_gmt":"2025-10-02T16:55:20","slug":"help","status":"publish","type":"page","link":"https:\/\/software.sil.org\/primerprep\/help\/","title":{"rendered":"Get Help"},"content":{"rendered":"<section class=\"agent-card\" role=\"region\" aria-label=\"Need Personal Help\">\n                    <div class=\"agent-header\">\n                        <div class=\"agent-avatar\" aria-hidden=\"true\">\n                            <i class=\"fas fa-headset\"><\/i>\n                        <\/div>\n                        <div class=\"agent-info\">\n                            <h3 class=\"agent-title\">Need Personal Help?<\/h3>\n                            <p class=\"agent-subtitle\">Connect with our expert support agent<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <p class=\"agent-description\">\n                        Our AI-powered support agent is extremely knowledgeable about\n                        <span class=\"agent-software\"> PrimerPrep<\/span> and can answer most of your questions instantly.\n                        Get expert guidance from an intelligent assistant that knows the software inside and out.\n                    <\/p>\n\n                    <div class=\"agent-actions\">\n                        <a class=\"agent-button\" href=\"https:\/\/software.sil.org\/primerprep\/help\/agent\/\">\n                            <i class=\"fas fa-headset\"><\/i> Support Agent\n                        <\/a>\n                    <\/div>\n                <\/section>\n<h2>Additional Help<\/h2>\n<p>Do you need additional support for PrimerPrep?<\/p>\n<ul>\n<li>Check out the answers to our <a href=\"https:\/\/software.sil.org\/primerprep\/support\/faq\/\">Frequently Asked Questions (FAQs)<\/a>.<\/li>\n<li>Also make sure to check out the <a href=\"https:\/\/software.sil.org\/primerprep\/resources\/\">Learn page<\/a>, which has pointers to other helpful resources, including the <a href=\"https:\/\/software.sil.org\/primerprep\/resources\/primerprep-help\/\">in-program help<\/a>.<\/li>\n<\/ul>\n<p>If you have a bug report, feature suggestion, or need help using the software please contact us using the form below.<\/p>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f408-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"408\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/primerprep\/wp-json\/wp\/v2\/pages\/31#wpcf7-f408-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"408\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" 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aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Additional Help Do you need additional support for PrimerPrep? Check out the answers to our Frequently Asked Questions (FAQs). Also make sure to check out the Learn page, which has pointers to other helpful resources, including the in-program help. If you have a bug report, feature suggestion, or need help using the software please contact [&hellip;]<\/p>\n","protected":false},"author":65,"featured_media":0,"parent":0,"menu_order":8,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"hide_sidebar":false,"hide_h1":false,"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/users\/65"}],"replies":[{"embeddable":true,"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":19,"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":927,"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/pages\/31\/revisions\/927"}],"wp:attachment":[{"href":"https:\/\/software.sil.org\/primerprep\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}