{"id":31,"date":"2014-10-02T09:59:27","date_gmt":"2014-10-02T09:59:27","guid":{"rendered":"http:\/\/software.sil.org\/scriptoria\/?page_id=31"},"modified":"2025-11-05T14:55:58","modified_gmt":"2025-11-05T14:55:58","slug":"help","status":"publish","type":"page","link":"https:\/\/software.sil.org\/scriptoria\/help\/","title":{"rendered":"Get Help"},"content":{"rendered":"<section class=\"agent-card\" role=\"region\" aria-label=\"Need Personal Help\">\n                    <div class=\"agent-header\">\n                        <div class=\"agent-avatar\" aria-hidden=\"true\">\n                            <i class=\"fas fa-headset\"><\/i>\n                        <\/div>\n                        <div class=\"agent-info\">\n                            <h3 class=\"agent-title\">Need Personal Help?<\/h3>\n                            <p class=\"agent-subtitle\">Connect with our expert support agent<\/p>\n                        <\/div>\n                    <\/div>\n\n                    <p class=\"agent-description\">\n                        Our AI-powered support agent is extremely knowledgeable about\n                        <span class=\"agent-software\"> Scriptoria<\/span> and can answer most of your questions instantly.\n                        Get expert guidance from an intelligent assistant that knows the software inside and out.\n                    <\/p>\n\n                    <div class=\"agent-actions\">\n                        <a class=\"agent-button\" href=\"https:\/\/software.sil.org\/scriptoria\/help\/agent\/\">\n                            <i class=\"fas fa-headset\"><\/i> Support Agent\n                        <\/a>\n                    <\/div>\n                <\/section>\n<h2>Additional Help<\/h2>\n<h3>Documentation<\/h3>\n<p>If you need help using Scriptoria, the first place to look is in the <a href=\"http:\/\/software.sil.org\/scriptoria\/learn\/\">Documentation<\/a>.<\/p>\n<h3>Have a question or advice to share with others?<\/h3>\n<p>Check out the Scriptoria category of the <a href=\"https:\/\/community.scripture.software.sil.org\/c\/scriptoria\">Scripture Software Community<\/a>. You can interact with this site either on the web, or if you prefer, you can set things up so that it acts like an email list.<\/p>\n<h3>Have a feature suggestion?<\/h3>\n<p>Make a new feature suggestion or vote on other people&#8217;s at the <a href=\"https:\/\/community.scripture.software.sil.org\/c\/scriptoria\/feature-requests\">Scripture Software Community feature requests page<\/a>.<\/p>\n<h3>Think you&#8217;ve found a bug or need additional help?<\/h3>\n<p>If you have a bug report or need additional help in using the software please contact us using the <strong>Create a ticket<\/strong> button below. On the form, set the Type to Scriptoria.<\/p>\n<p>We have a new ticket system hosted on <a href=\"https:\/\/www.freshworks.com\/freshdesk\/\" target=\"_blank\" rel=\"noopener\">Freshdesk<\/a>. Please submit your tickets via the <strong>Create a ticket<\/strong> button below. You can create an account if you want (or use an existing Google, Facebook or Twitter account), so you can keep track of your tickets online.<\/p>\n\n    <div class=\"sil-button-container\">\n        <a href=\"https:\/\/sil-appbuilder.freshdesk.com\/support\/tickets\/new\" class=\"sil-button sil-button-primary\" target=\"_blank\" rel=\"noopener\">Create a ticket<\/a>\n    <\/div>\n","protected":false},"excerpt":{"rendered":"<p>Additional Help Documentation If you need help using Scriptoria, the first place to look is in the Documentation. Have a question or advice to share with others? Check out the Scriptoria category of the Scripture Software Community. You can interact with this site either on the web, or if you prefer, you can set things [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_acf_changed":false,"hide_sidebar":false,"hide_h1":false,"footnotes":""},"class_list":["post-31","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/pages\/31","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/comments?post=31"}],"version-history":[{"count":9,"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/pages\/31\/revisions"}],"predecessor-version":[{"id":489,"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/pages\/31\/revisions\/489"}],"wp:attachment":[{"href":"https:\/\/software.sil.org\/scriptoria\/wp-json\/wp\/v2\/media?parent=31"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}