{"id":31,"date":"2014-10-02T09:59:27","date_gmt":"2014-10-02T09:59:27","guid":{"rendered":"http:\/\/software.sil.org\/transcelerator\/?page_id=31"},"modified":"2025-10-02T17:09:07","modified_gmt":"2025-10-02T21:09:07","slug":"help","status":"publish","type":"page","link":"https:\/\/software.sil.org\/transcelerator\/help\/","title":{"rendered":"Get Help"},"content":{"rendered":"
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Need Personal Help?<\/h3>\n

Connect with our expert support agent<\/p>\n <\/div>\n <\/div>\n\n

\n Our AI-powered support agent is extremely knowledgeable about\n Transcelerator<\/span> and can answer most of your questions instantly.\n Get expert guidance from an intelligent assistant that knows the software inside and out.\n <\/p>\n\n

\n \n <\/i> Support Agent\n <\/a>\n <\/div>\n <\/section>\n

Additional Help<\/h2>\n

Getting Started?<\/h3>\n

To get help on setting up Transcelerator, see the Tutorial page<\/a>.<\/p>\n

Language Software Community<\/h3>\n

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Support from other software users may be available through the SIL Scripture Software Community<\/a>. This community will be growing to become the major source of software support.<\/p>\n

Help! I think I lost my data!<\/h3>\n

First, don’t panic. You probably didn’t lose anything. Most likely, you were looking at a different book in Paratext<\/a> when you started up Transcelerator. By default, Transcelerator filters to show the questions for the current book. So if you’ve been working in a different book, that can give the appearance that your questions are gone if you don\u2019t happen to notice how the questions are filtered. Transcelerator data is transmitted when you use the Send\/Receive feature in Paratext, so even if something really bad happened, there’s a good chance your Transcelerator data could be recovered if you have sent your data up to the server recently. If you do need help, you’ve come to the right place.<\/p>\n

Have a question, kudos, or announcement?<\/h3>\n

Visit the Scripture Software Community Discussion Group page<\/a> for Transcelerator.<\/p>\n

Have a feature suggestion for Transcelerator?<\/h3>\n

We welcome your feedback! Make a new suggestion or vote on other people\u2019s at the Scripture Software Community Feature Requests page<\/a>.<\/p>\n

Think you\u2019ve found a bug?<\/h3>\n

Use the form below:<\/p>\n\n

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